Buying refurbished is often confused with buying used. That might feel like an unnecessary risk to some buyers, even with the savings. So we visited Brother’s Testing Lab in Sainte-Anne-de-Bellevue, Quebec, to meet with our crack team of mechanical engineers and product specialists. One of their top jobs? To evaluate and test returned printers to ensure they meet our high standards for recertification.
Passing the test
Bing Wang, a mechanical engineer, is Supervisor, Quality Assurance & Production. For 10 years, he has headed up Brother’s refurbishment and exchanges program, overseeing a team of six who are collectively responsible for evaluating and preparing every single refurbished printer that is sold or returned to Brother customers.
“We treat every product that comes through our doors equally,” Wang says. “First, the products are triaged, and then only those with no defects or damage, or evidence of having been heavily used, are then passed on to our Testing Lab where they undergo a series of stringent quality control tests.”
Wang says Brother’s refurbished products must meet the same stringent standards as new ones. “Every listed feature and functionality of the product is tested,” says Wang. “A product must perform as expected in 100% of these tests with no exceptions.” Once certified, refurbished products are eligible for exchange or resale, at consumer-friendly prices.
Top 6 reasons to go for a Brother refurb
1. Best value on the market
With Brother refurbs, you save up to 40% off the sticker price without compromising quality or reliability.
2. Same warranty as new
Whether new or refurbished, all Brother products come with the same quality and warranty protection. What could be better?
3. Reduce waste
Electronic waste is a huge global problem. According to a recent study published by the United Nations University (an autonomous organ of the UN General Assembly), the global quantity of e-waste generation in 2014 was nearly 42 million tonnes. With Brother refurbs, you’re not part of the problem—you’re part of the solution.
4. Brand new toner
Brother delivers all refurbished products with brand new supplies, including a full toner or ink cartridge, to guarantee the best user experience possible.
5. Brother support
You get the same top-level technical support you would expect to receive from Brother for any of its products. We treat refurbished like new, and you should too. Visit our support centre for FAQs, online chat and more. It’s free!
6. A Canadian team
Brother Canada’s very proud of its refurb team. When you buy a Brother refurb, you can be sure it hasn’t been shipped off somewhere far away for its treatment. Our well-trained team has ensured that your machine meets the highest possible standards—right here in Canada.
So, no matter what size business you’re in, a refurbished printer offers great value, but it can be an especially appealing option to the small business owner looking to optimize the budget for office products. If you’re in the market for a printer, and looking to save a few bucks without compromising quality, check out Brother’s refurbished printer line. You won’t be disappointed. Guaranteed!in From the Experts, Geek Speak | 0 comment(s)